1. Acceptance of Terms
By accessing, registering for, or using Flashback Memories
(“Platform”, “Service”, “we”, “us”, “our”), you agree to be legally bound by
these Terms & Conditions.
If you do not agree, you must not use the Platform.
These Terms apply to:
- Account
holders
- Event
organisers
- Contributors
(guests uploading content)
- Visitors
accessing shared pages
2. Incorporation of Terms
You confirm that:
- You
have had the opportunity to read these Terms before using the Platform
- Your
continued use of the Platform constitutes acceptance
- Updates
to these Terms will be communicated where required, and continued use
after updates constitutes acceptance
3. Description of Service
Flashback Memories provides a QR‑enabled digital hosting
platform that allows users to:
- Create
digital memory pages
- Generate
unique QR codes
- Upload,
store, organise, and display media
- Enable
third‑party contributions
- Control
privacy settings
We provide hosting and technical infrastructure only. We are
not a publisher of user content and do not actively monitor uploaded
material.
4. User Responsibility
You are solely responsible for:
- All
content uploaded to your account or event page
- Ensuring
you have the legal right to upload content
- Obtaining
consent from individuals featured in media
- Moderating
guest contributions where enabled
If your page allows public uploads, you assume full
responsibility for all contributed content.
We may remove content that violates these Terms or
applicable law, but we are not obligated to do so.
5. Acceptable Use Policy
You agree not to use the Platform to:
- Harass,
abuse, or harm others
- Impersonate
individuals
- Upload
spam, misleading content, or harmful misinformation
- Upload
deepfakes or manipulated media intended to deceive
- Circumvent security features
6. Prohibited Content
You must not upload or distribute content that:
- Is
illegal under UK or applicable law
- Infringes
copyright, trademark, or privacy rights
- Contains
hate speech, threats, or harassment
- Is
sexually explicit or exploitative
- Contains
malware or harmful code
We may suspend or terminate accounts for violations without
notice.
7. Account Security
You are responsible for safeguarding your login credentials.
We are not liable for loss or damage arising from:
- Weak
passwords
- Account
sharing
- Misuse of QR Codes
- Failure
to revoke access to shared QR codes
8. Content Ownership & Licence
You retain ownership of all content you upload.
By uploading content, you grant us a limited, non‑exclusive
licence to:
- Store
- Process
- Host
- Display
- Transmit
This licence exists solely to operate the Platform. We do
not claim ownership of your content.
9. Copyright Takedown Procedure
If you believe content infringes your rights, you may submit
a takedown request to:
[support@flashbackmemories.com]
Your request must include:
- Identification
of the infringing content
- Proof
of ownership
- Your
contact details
We may remove content at our discretion.
10. Data Protection & UK GDPR
We process personal data in accordance with UK GDPR.
Our Privacy Policy explains:
- What
data we collect
- How
it is used
- How
it is stored
- Your
rights
By using the Platform, you consent to our data practices.
11. Data Storage & Backups
While we implement reasonable safeguards, you acknowledge
that:
- Digital
systems are not infallible
- We
do not guarantee uninterrupted availability
- We
do not guarantee against accidental deletion or corruption
- You
are responsible for maintaining your own backups
We are not liable for data loss except where required by
law.
12. Subscription and Payments
Subscriptions are billed monthly or annually.
By purchasing a plan, you authorise recurring billing until
cancellation.
Immediate Access & Waiver of Cooling‑Off Rights
Because Flashback Memories provides instant access to
digital services, you:
- Request
immediate access
- Acknowledge
that digital content is supplied instantly
- Waive
your 14‑day cooling‑off right under the Consumer Contracts Regulations
2013
All fees are non‑refundable, except where required by
law.
Cancellation
You may cancel at any time. Cancellation stops future
billing but does not entitle you to refunds for unused time.
Non‑Payment
Failure to pay may result in suspension or deletion of
content after reasonable notice.
12.1 Payments, One Off Purchases & Subscriptions
Flashback Memories offers both one‑off digital products and
subscription‑based services. By completing a purchase, you agree to the pricing
displayed at checkout and authorise us to process your payment through our
secure payment provider.
12.2 One Off Purchases (Non Recurring)
Some products are sold as a single, non‑recurring purchase,
including but not limited to:
- One‑time
digital memory pages
- QR
code products
- Event‑specific
pages
- Limited‑duration
hosting
- Add‑on
features or upgrades
These products are delivered immediately upon payment.
Cooling‑Off Waiver for One‑Off Digital Products
Because one‑off digital products are made available
instantly, you:
- Request
immediate access
- Acknowledge
that the digital product is delivered immediately
- Waive
your 14‑day cooling‑off right under the Consumer Contracts Regulations
2013
All one‑off digital purchases are non‑refundable, except
where required by law.
12.3 Subscription Plans (Recurring Payments)
Some services are offered on a monthly or annual
subscription basis, including:
- Long‑term
hosting
- Ongoing
storage
- Premium
features
- Extended
access to digital content
By purchasing a subscription, you authorise recurring
billing until cancellation.
Cooling‑Off Waiver for Subscriptions
Because subscription features are available immediately,
you:
- Request
immediate access
- Acknowledge
that the service begins instantly
- Waive
your 14‑day cooling‑off right
Subscription fees are non‑refundable, except where required
by law.
12.4 Cancellation of Subscriptions
You may cancel your subscription at any time. Cancellation:
- Stops
future billing
- Does
not entitle you to a refund for the current billing period
- May
result in loss of access to stored content if the plan is required for
hosting or storage
We may provide a grace period at our discretion.
12.5 Non Payment
If payment fails or is not completed:
- Access
to features may be restricted
- Content
may be archived or removed after reasonable notice
- QR
codes may stop functioning if tied to a subscription plan
12.6 Price Changes
We may update pricing from time to time. You will be
notified in advance of any changes to subscription fees.
13. Storage Limits & Retention
Depending on your plan, storage limits may apply.
We reserve the right to:
- Implement
storage caps
- Archive
inactive pages
- Remove
content after prolonged non‑payment
- Modify
retention periods with reasonable notice
14. Intellectual Property
All Platform software, design, branding, and proprietary
systems remain our exclusive property.
You may not:
- Reverse
engineer
- Copy
- Replicate
- Commercially
exploit
Any part of the Platform without written consent.
15. Limitation of Liability
To the maximum extent permitted by law, Flashback Memories
is not liable for:
- Indirect
or consequential losses
- Loss
of profits or business
- Emotional
distress
- Data
loss
- Unauthorised
access caused by user negligence
- Guest
misuse of QR codes
Our total liability shall not exceed the fees paid by you in
the preceding 12 months.
Nothing excludes liability for death, personal injury,
fraud, or other non‑excludable matters.
16. Indemnification
You agree to indemnify and hold harmless Flashback Memories
from claims, damages, or legal fees arising from:
- Content
you upload
- Copyright
infringement
- Privacy
violations
- Guest‑uploaded
material
- Misuse
of the Platform
17. International Use Disclaimer
You are responsible for ensuring compliance with local laws
when accessing the Platform outside the UK.
18. Force Majeure
We are not liable for delays or failures caused by events
beyond our control, including:
- Internet
outages
- Hosting
provider failures
- Natural
disasters
- Cyberattacks
- Government
restrictions
19. Termination
We may suspend or terminate accounts where:
- These
Terms are breached
- Payment
is overdue
- Illegal
or harmful content is uploaded
- Platform
security is compromised
Upon termination, access to content may be revoked.
20. Modifications to Service
We may update features, modify functionality, change
pricing, or discontinue services with reasonable notice where required.
21. Entire Agreement
These Terms constitute the entire agreement between you and
Flashback Memories.
22. Severability
If any clause is found unenforceable, the remaining clauses
remain in effect.
23. No Waiver
Failure to enforce any clause does not constitute a waiver
of rights.
24. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
25. Contact Information
For questions or concerns, contact:
[support@flashbackmemories.com]
Fair Usage Policy
At Flashback Memories, we aim to provide a simple and
generous storage experience for preserving personal memories, family archives,
memorials, and event galleries.
Our plans are designed to support typical personal and
family use. To ensure a reliable service for all customers, the following Fair
Usage Policy applies.
Intended Use
Flashback Memories is intended for the storage, sharing, and
preservation of:
- Personal
photographs
- Family
videos
- Audio
recordings
- Memorial
content
- Event
media
- Personal
documents and keepsakes
Unlimited Uploads
Where a plan includes "Unlimited Uploads", this
refers to the number of files that may be uploaded and shared through the
platform.
Unlimited Uploads does not mean unlimited storage capacity
or unrestricted commercial use.
Fair Usage Guidelines
Our plans are designed to accommodate typical customer
usage. Excessive usage may include:
- Storage
volumes significantly exceeding normal personal or family requirements
- Use
as a commercial media archive
- Use
as a public file hosting service
- Automated
bulk uploads
- Storage
of unrelated business data
- Activities
that negatively affect platform performance for other users
Storage Management
Where a customer's storage requirements significantly exceed
normal usage patterns, Flashback Memories reserves the right to:
- Contact
the customer to discuss their usage
- Recommend
a higher-tier plan
- Apply
reasonable storage limits
- Offer
additional storage options
- Restrict
uploads that materially impact service performance
No Automatic Deletion
Flashback Memories will never automatically delete customer
memories solely because a Fair Usage threshold has been reached.
Customers will always be notified and provided with options
before any restrictions are applied.
Our Commitment
Our goal is to support genuine memory preservation. This
policy exists to prevent abuse of the platform while ensuring a reliable
service for all users.
Privacy
Your use of Flashback Memories is also governed by our Privacy Policy. We take data protection seriously and comply with UK GDPR and applicable data protection law.
Changes to Terms
We may update these Terms at any time. Continued use of the service after changes constitutes acceptance. Material changes will be notified by email.
¿Preguntas? Contáctanos en support@flashbackmemories.com