Help Centre

Frequently asked questions

Everything you need to know about Flashback Memories. Can't find what you're looking for? Contact support →

Getting Started
Flashback Memories lets you upload photos, videos, and audio files, then generates a unique QR code linked to those files. Print the QR code at your event anyone who scans it can view your content instantly in their browser.
Sign up (free, no card needed), upload your files, and your QR code is generated automatically. The whole process takes under 60 seconds.
No. Viewers just point their phone camera at the QR code and the gallery opens in their browser. Nothing to install, nothing to sign up for.
Yes. The QR code links to your gallery, not to specific files. You can upload more content at any time and it appears immediately.
File Types & Storage
Images (JPG, PNG, GIF, WebP) are available on all plans. Basic plans add audio. Standard and above unlock video. Premium tiers add documents.
Free Trial allows up to 20 MB per file. Standard plans allow up to 100 MB. Pro and Archive tiers allow up to 500 MB per file.
You will not be able to upload new files until you either delete existing ones or upgrade to a plan with more storage.
Privacy & Security
Your files are only accessible via your unique QR code link. You can regenerate your QR code at any time the old link immediately stops working.
Yes. We store your data on servers within the UK and EU. You can request a full data export or permanent account deletion from your profile page at any time.
Billing & Plans
Yes the Free Trial gives you 14 days of access with 1 GB storage, up to 10 image uploads, and a 7-day QR code. No credit card required.
Yes. All recurring plans offer a yearly billing option that saves you the equivalent of 2 months about 17% off the monthly price.
We accept all major credit and debit cards via Stripe. We do not store your card details.
All paid plans come with a 14-day money-back guarantee. Contact support within 14 days for a full refund.
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